Managing your subscription
Start, change, or cancel a Syncanix plan, manage your payment method through the Paddle billing portal, and find your invoices and receipts.
You manage your plan from Settings → Billing in the dashboard. Payments are handled securely by Paddle.
Starting a plan
Choosing a paid plan takes you to a secure Paddle checkout to enter your payment details and accept the terms.
- Open billingGo to Settings → Billing in the workspace you want to put on a plan.
- Choose a planPick the plan and billing period (monthly or annual) that fit your audience.
- Check outComplete the Paddle checkout and accept the terms. Your plan activates as soon as payment succeeds.
Changing plans
You can upgrade or downgrade at any time from the billing page. Changes take effect immediately, and your next invoice is adjusted for the part of the period you’ve already paid for.
Canceling
You can cancel from the billing page. By default your plan stays active until the end of the period you’ve paid for, then stops; you can also reactivate before it ends if you change your mind.
The billing portal
Updating your card, billing email, and other payment details happens in Paddle’s billing portal, which the dashboard opens for you.
Invoices & receipts
Your billing history is available in two places:
- The billing page lists your most recent invoices with their amount, status, and period.
- The Paddle billing portal holds downloadable PDF invoices for your records.
- Paddle emails a receipt each time a payment succeeds.
Who can manage billing
Only workspace owners and admins can view and change billing. See team & roles to manage who has those roles.