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Cookie Policy

What Syncanix stores in your browser, and why. Strictly-necessary storage keeps you logged in and runs the chat. Only if you accept our consent banner, privacy-friendly first-party analytics helps us understand how the site is used. We never use cookies for advertising or cross-site tracking.

Summary

  • No ad tracking. No advertising cookies and no cross-site or third-party tracking pixels on any Syncanix surface. Product analytics is first-party and runs only with your consent.
  • Strictly necessary only. The only storage we rely on keeps you signed in to the dashboard and keeps your chat session working.
  • Your choice. A consent banner lets you accept or decline analytics. Decline and nothing analytics-related loads; your choice is remembered.

The marketing site (syncanix.com)

With your consent, this site loads PostHog — a privacy-friendly, first-party analytics tool — to measure which pages and calls-to-action are useful. A first-party analytics cookie is set only after you accept; decline and none is set. No advertising, no cross-site tracking.

The dashboard (app.syncanix.com)

The customer dashboard uses Auth0 for authentication. When you sign in, Auth0 stores an authentication session in your browser (cookies and/or local storage) so you stay logged in across page loads and don’t have to re-authenticate on every request. This is strictly necessary — the dashboard cannot function without it. Auth0 is an EU-region subprocessor; see the subprocessor list.

The embedded chat widget

When the Syncanix widget is embedded on a customer’s website, it keeps a minimal local session in the visitor’s browser (for example, the current conversation identifier and open/closed state) so the chat works across page navigations. This storage is strictly necessary to provide the chat and is not used for advertising or cross-site tracking. The customer that embeds the widget is the controller for any personal data in those conversations; Syncanix processes it on their behalf under the DPA.

Managing storage

You can clear or block cookies and local storage through your browser’s settings. Because the storage we use is strictly necessary, blocking it for app.syncanix.com will sign you out and may prevent the dashboard or the chat from working. Blocking storage on the marketing site has no functional effect.

Related

Contact

Questions about cookies or browser storage: admin@syncanix.com.