Subprocessors

Sub-processors that Syncanix relies on to deliver the service. Each one carries the data categories explicitly required by its purpose and no more. We commit to announcing any material change — a new sub-processor, a new data category, or a change of primary location — at least 30-days before it takes effect, so customers can object or terminate without penalty.

Last updated: 2026-06-11. Subscribe to material-change announcements via the RSS feed or by emailing admin@syncanix.com.

Syncanix subprocessors — current list. The order has no significance.
Subprocessor	Purpose	Primary location	Data categories	Transfer mechanism
Anthropic	Managed LLM provider for chat completions (ZDR-enabled customers)	United States	customer conversation content prompt metadata	Standard Contractual Clauses (Module Two)
OpenAI	Failover LLM provider for chat completions	United States	customer conversation content prompt metadata	Standard Contractual Clauses (Module Two)
Amazon Web Services	Compute, storage, database, networking, KMS, and AI inference via Amazon Bedrock — retrieval embeddings (Amazon Titan Text Embeddings V2) and reranking (Amazon Bedrock Rerank) — all in the eu-central-1 (Frankfurt) region	Germany (Frankfurt)	all customer data at rest and in transit retrieval text chunks and end-user queries (Amazon Bedrock embeddings + rerank)	N/A — data remains in the EU
Auth0	Identity provider for the customer dashboard at app.syncanix.com	European Union	dashboard user email authentication tokens	N/A — EU region selected
PostHog	Consent-based product analytics (pageviews + feature usage)	United States	pageviews and feature-usage events coarse device/browser metadata (no PII)	Standard Contractual Clauses (SCCs)
Paddle.com Market Ltd	Billing and payment processing (merchant of record)	United Kingdom + United States	customer billing contact payment and tax details (entered at Paddle checkout) subscription state	UK adequacy decision; Standard Contractual Clauses for onward transfers