Accessibility statement

Conformance status

The embeddable chat widget

Built and reviewed to WCAG 2.1 AA: enforced contrast floors on text, full keyboard operability with visible focus, screen-reader semantics on every interactive element, and right-to-left layouts for Arabic and Hebrew. Accessibility behaviors are covered by automated regression tests that run on every change.

The customer dashboard

Partially conformant: built to the AA bar (keyboard reachability, labels, contrast tokens) and audited page by page; a small number of low-traffic detail views are still queued for their full audit.

This website

Partially conformant: semantic landmarks, heading navigation, keyboard operability, and reduced-motion support throughout; we re-audit as content ships.

Measures we take

• Color-contrast floors enforced in code — body text is held to at least 4.5:1, and the design tools warn when a customer theme would fall below the non-text 3:1 bar.
• Every interactive element is keyboard-reachable in a logical order, with visible focus states.
• Right-to-left languages are first-class: logical layout properties everywhere and mirrored components, tested in Arabic and Hebrew.
• Native HTML semantics first; ARIA only where HTML cannot express the relationship.
• Animations respect the reduced-motion preference.

Evaluation method

Self-evaluation: automated accessibility checks in the test suites, accessibility-focused component states in our design-system reviews, and manual keyboard and screen-reader passes on the widget and dashboard. No external audit has been commissioned yet; this page will name the auditor when one is.

Known limitations

• A few dashboard detail views are pending their full page-level audit; issues found there are fixed as part of the ongoing pass.
• The widget renders inside customers' pages: the host page’s own contrast and focus management are outside our control, though the widget isolates its styles to protect its internal contrast.

Feedback

If you hit an accessibility barrier anywhere in Syncanix, tell us and we will prioritize it: admin@syncanix.com.